Quality Assurance
We know Your needs
At Innowerx, quality consciousness is not a department — it is a mindset that permeates every business activity, from the first customer conversation to the final product delivery. Our Quality Management System is structured, well-defined, and certified to ISO 9001:2015 and AS 9100 Rev. D — two of the most rigorous international quality standards in the manufacturing industry. Every customer requirement is thoroughly reviewed, precisely documented, and systematically communicated across our entire supply chain, ensuring zero ambiguity and 100% compliance at every stage of the product life cycle. We do not simply inspect quality in — we engineer it in. Through a suite of proven quality tools and methodologies, we target zero defects and zero customer complaints on every order we fulfil.
At Innowerx, First Time Right is not a target — it is a discipline built into every stage of the product development cycle. Through DFM reviews, PFMEA risk analysis, and structured control plans, every potential failure is identified and addressed upfront. Sample validations are completed and documented before full production is released, de-risking recurring orders and ready to run right the first time. The result for our clients is fewer development cycles, faster time to market, and lower overall project costs.
We don't inspect quality in — we build it in. Our SPC framework for on demand projects continuously monitors key process parameters in real time, enabling our teams to detect and correct variation before it results in non-conforming product. Every critical process has defined control limits, and our team is trained to respond to out-of-control signals immediately.
Every order is governed by a dedicated Manufacturing / Quality Plan defining three layers of inspection — incoming, in-process, and final. All results are digitally recorded by qualified inspectors within our ERP and linked to the production lot for full traceability. Material test certificates and process compliance documents are included with every shipment. For aerospace and automotive clients, full First Article Inspection (FAI) reports are provided for formal product qualification.
On Time Delivery
Delivering Results, Reliability and complete Dependability
APQP is embedded into every new product engagement from day one. Rather than treating quality as an end-of-line checkpoint, we integrate it as a continuous discipline across the entire product development cycle. Our cross- functional teams — spanning project planning, procurement, and quality — collaborate on structured quality plans that define control points, risk mitigation strategies, and acceptance criteria well before the first part is produced. This is an effective tool for overall resource planning and setting benchmarks thereby ensuring timely project completion.
Every supplier in our network is onboarded through a formal qualification process covering quality systems, manufacturing capability, competency and certifications. Post-onboarding, each supplier is rated on a live scorecard tracking incoming inspection pass rates, on time deliveries, and submission of complete inspection documents — reviewed quarterly. High performers earn preferred supplier status; underperformers are placed on improvement plans or removed from our approved list. Our AI-powered ERP monitors supplier delivery in real time — flagging deviations early so our team can expedite, re-route, or source alternatives before a delay reaches the client.
Every order is broken into defined production milestones tracked in the ERP through Job Cards. Program teams update status in real time at every milestone and provide periodic updates to the client. Automated alerts notify our project team whenever a milestone is at risk which is subsequently communicated and resolved with the client. Our AI-powered planning module provides suggestive alternate plans around disruptions, minimising the impact on committed delivery dates and keeping clients informed throughout.
Customer Experience
Your Satisfaction is our Motivation
We believe our clients should never have to chase us for an update. Our customer-facing dashboard provides live, transparent visibility into every active order — from tracking production milestones, evaluating overall performance and summarizing business transactions. Customers can access the dashboard through unique login credential shared by our team. It is our commitment to keeping clients informed, empowered, and in control always.
Every part manufactured at Innowerx carries a unique barcode or QR code — engraved or tagged at the point of production or its dispatch documents. Scanning it instantly retrieves the part's complete history : raw material certificates, inspection results, test certificates, and dispatch documentation. Accessible via any smartphone, this system provides clients and end users with the full traceability audit trail required for maintenance, compliance, and root cause analysis — integrated directly with our ERP and accessible through the client dashboard.
Our Customer Satisfaction Index (CSI) is built on three structured touchpoints. First, an order-based feedback survey sent on completion of orders every quarter covering quality, delivery, documentation, and responsiveness. Second, a 24-hour query resolution commitment — tracked on every client interaction. Third, periodic Business Reviews and Testimonials where performance data is shared transparently and improvement priorities are agreed jointly. CSI scores are reviewed monthly by leadership, with any below-threshold client triggering an immediate escalation and response plan.